tag:blogger.com,1999:blog-4389114720276736744.post7757561319437580552..comments2023-06-28T11:28:22.138+01:00Comments on The Customer Revolution: Customer listening mechanisms & Social CRM toolsAnonymoushttp://www.blogger.com/profile/04557655165585746343noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4389114720276736744.post-69171170709782204152009-12-22T08:52:44.382+00:002009-12-22T08:52:44.382+00:00Thanks Lauren - nice to see Radian6 listening to t...Thanks Lauren - nice to see Radian6 listening to their brand comments!<br /><br />John - thanks for pointing out the Customer Support capabilities of Social CRM ToolsAnonymoushttps://www.blogger.com/profile/04557655165585746343noreply@blogger.comtag:blogger.com,1999:blog-4389114720276736744.post-90452776357759334152009-12-21T22:17:41.467+00:002009-12-21T22:17:41.467+00:00Great post. Also keep in mind that Social CRM Too...Great post. Also keep in mind that Social CRM Tools is also a Customer Support tool. It provides Ticketing via Twitter suing Salesforce.Com cases. Coming soon will be the ability to respond via Twitter from within Salesforce.Com.John Perezhttps://www.blogger.com/profile/17386887914848789941noreply@blogger.comtag:blogger.com,1999:blog-4389114720276736744.post-49158806451602480932009-12-14T21:00:00.182+00:002009-12-14T21:00:00.182+00:00You are correct...none of these tools are the silv...You are correct...none of these tools are the silver bullet, but when implemented with measurable objectives and aligned with overall business goals, you can truly make the case for social media investment. Thank you for including us in this list of resources.<br /><br />Lauren Vargas<br />Community Manager at Radian6<br />@VargasLLauren Vargashttps://www.blogger.com/profile/12300593187512854176noreply@blogger.com